Frequently asked questions

You can use your AGOV login in your electronic exchanges with the authorities from 12 February 2024 for the Confederation. The cantons and municipalities will introduce AGOV gradually from 2024.

Conventional login procedures involve a username and password, and possibly also a second authentication factor. With AGOV, the smartphone or the security key replace the previous username and password. This solution is more secure and easier to use.

You can manage your AGOV login at .

AGOV is run from the Confederation's own data centres located in Switzerland. Your data is also stored there.

The AGOV login is free for users. AGOV is financed by the Confederation and cantons.

We recommend that you use two devices in parallel, for instance a smartphone and a security key that is registered with AGOV. This means that unlimited access to your AGOV login is still guaranteed if you lose one of the devices. Independently of this, when you register you will receive a recovery code. Please keep it in a safe place. If you lose all of the devices registered with AGOV, you can use this code to recover your AGOV login. In this case, any identity authentication already performed will have to be repeated.

The AGOV login will replace CH-LOGIN. CH-LOGIN will continue to be available for the time being.

As soon as the state e-ID is available, you will also be able to log in to public services via AGOV using your e-ID. From the AGOV perspective, the e-ID can replace the AGOV access app.

You can find solutions to common problems at www.agov.ch/help. You can also submit a support request, which will be answered as quickly as possible.